Support · LiDAR
LiDAR Support.
Setup, capture and processing help for handheld SLAM scanners and point-cloud software.
Covered products
Cygnus 3 · Cygnus Lite · Cybermap X-Pro · Cybermap · SL9 — LiDAR + RTK · Sat-LiDAR
Getting started
1. Plan the walk
Map the route before you start — loops that close beat straight lines that do not.
2. Calibrate and go
Start the scan, watch the live map build, and keep the scanner moving smoothly.
3. Check the heatmap
Use the real-time heatmap to see what is already captured — and what still needs a pass.
4. Process the cloud
Register, georeference and clean the point cloud into the deliverable.
Guides & how-tos
Scan planning
Routes, loops and overlap for clean, closed scans.
Real-time heatmap
Reading the live coverage map on the Cygnus 3 as you walk.
Mounts and mobility
Handheld, backpack and vehicle mounts — and when each one fits.
Point-cloud processing
Sat-LiDAR workflows: under 1 cm accuracy, under 2 cm point-cloud thickness.
Registration and georeferencing
Tying scans to control and to each other.
Indoor vs outdoor capture
What changes between a building interior and an open site.
Data export formats
Getting the cloud out and into CAD, BIM and GIS tools.
Care and calibration
Keeping the scanner clean, charged and true.
Troubleshooting
Scan drifting or doubling?
Close your loops, slow down in featureless areas, and re-walk the overlap.
Holes in the cloud?
Check the heatmap before you leave site — a second pass now beats a return trip.
Cloud will not register?
Check overlap between scans and that control points were captured cleanly.
Colours look wrong?
Check lighting and camera exposure — dark interiors and bright windows both fool the sensor.
File too large to share?
Decimate or tile the cloud for delivery, and keep the full-resolution original.
Downloads
Product brochures live on each product page — open the product and use the "Download the full brochure" card.