Support
Help from people who survey.
Setup help, field troubleshooting and workflow guidance for the gear we sell — from the team that demos it, rents it and supports it across Canada. Start with your product line.
RTK Support
GNSS receivers, controllers and field software — getting fixed, staying fixed, and processing what you measured.
- Base & rover setup
- NTRIP & radio corrections
- Tilt, AR & visual stakeout
- Static & PPK processing
HydroBoat Support
Survey boats, sounders and sensors — from pre-launch checks to clean bathymetry you can hand to a client.
- Mission planning in SLHydro
- Sonar setup & calibration
- Positioning & heading
- Data offload & processing
LiDAR Support
SLAM scanners and point-cloud software — capturing complete scans and turning them into deliverables.
- Capture routes & technique
- RTK / PPK geo-referencing
- Sat-LiDAR processing
- Exports & deliverables
Before you reach out
Four details turn a support email into an answer on the first reply. Send them with your question and we can usually skip the back-and-forth.
More ways we help
Support goes beyond troubleshooting. These are standing services from our Richmond Hill team of engineers and licensed land surveyors.
Training
RTK base and rover setup, NTRIP, radio configuration and field workflows for your whole crew — delivered remotely or on-site, on your gear and your projects.
Data Processing
Static GNSS processing, baseline adjustment, RINEX preparation and accuracy verification of your observations against known control — send us the data, get back a checked result.
Technical Consulting
Site localization and coordinate setup, grid-to-ground calculations, and field-to-office workflow reviews across CAD, BIM and GIS — with positioning quality control built in.
Rentals
Gear down mid-project? The HydroBoat 990, SL9 and SDi rent by the day or week to keep the job moving.
Talk to our team.
Tell us the product, what you were doing, and what you saw — we reply from Richmond Hill, not a call centre.